Exploring Innovation in Customer Experience for Saudi Enterprises
Date & Time: Feb. 18th, 2025 | 9:15 AM onwards
Venue: Crown Plaza, Riyadh, Saudi Arabia
In today’s fast-evolving digital landscape, delivering exceptional customer experiences requires a seamless blend of advanced technology and human insight. Exotel, in collaboration with X-Shift, invites 50+ visionary CXOs to an exclusive roundtable in the Kingdom of Saudi Arabia to engage in transformative discussions around customer engagement solutions. This thought leadership event is designed for leaders heading Customer Experience, Business, and Technology units. With AI-powered tools and a local cloud infrastructure, we aim to empower enterprises to revolutionize customer interactions, aligning with the region’s strategic priorities and compliance standards. Join us for an insightful discussion on shaping the future of customer engagement through the perfect harmony of AI and human connection.
Thought Leadership: Gain insights from industry pioneers on the future of customer engagement.
Unified Communication: Learn to integrate voice, SMS, chat, and more into a seamless platform for delivering exceptional customer experiences.
Scalability & Cost Efficiency: Explore strategies for transitioning from legacy systems to agile and cost-effective cloud solutions.
AI-Driven Innovation: Discover how cutting-edge AI and automation (such as conversation quality analysis tool, AI-powered agent assistance and agent-monitored contact centre) can transform customer satisfaction and streamline operations.
Compliance with Local Standards: Understand how Exotel’s cloud solutions meet Saudi regulatory requirements while ensuring data security and performance.
This roundtable is not just about adopting new technologies—it’s about fostering leadership, innovation, and meaningful customer relationships. Engage with forward-thinking peers and leaders to shape the future of customer engagement in Saudi Arabia.
Co-founder & Chief Growth Officer,
Exotel
CEO, X-Shift